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North Lanarkshire

Consumer Support Network

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Welcome to the North Lanarkshire Consumer Support Network

This web site provides information and advice on consumer issues. It is provided by the North Lanarkshire Consumer Support Network (CSN), an organisation comprised of Trading Standards, the Citizens Advice service, and independent advice agencies.

Who is this web site for?

This web site can assist both consumers who purchase goods and services, and business that sell goods and services, to find out what their rights are.

What are the Aims of the Consumer Support Network?

There are Consumer Support Networks located throughout the UK. Every Network aims to:

  • Give consumers access to expert, accurate and timely advice.
  • Encourage a customer-focused approach, where services are easier to access and targeted at local needs
  • Encourage advice agencies to measure their performance, continuously improve their services and provide good value by making best use of their resources
  • Create a trading environment in which consumers become more knowledgeable and confident in exercising their rights
  • Facilitate the sharing of experiences and the spread of good practice amongst advice providers

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