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Getting Advice
Home 
Getting
Advice
Getting Advice
Before seeking assistance from an advice agency, it is recommended that you contact the trader and advise them of the problem. It is important to do this as quickly as possible.
The majority of traders quickly resolve customer complaints. However, should it not possible to reach a satisfactory outcome, you may depend on the rights afforded to consumers by law.
If you are unable to get a satisfactory response from the trader involved contact one of the advice agencies listed on the 'Contacts' page. These agencies will provide free and impartial advice on your legal rights. They will also be able to advise you of your options for taking your complaint further.
The Knowing your rights page to will inform you of your Statutory Rights under the Sale of Goods Act, and the Making a complaint page gives advice on how to complain effectively.
What should you take with you when you visit an advice agency?
An advisor will be most able to assist you if all the relevant information is available to them. Where applicable take the following with you:
- The name and address of the trader.
- The receipt, invoice, delivery note, or other proof of purchase.
- Any terms and Conditions, guarantee, warranty or contract
- Notes of any correspondences between you and the trader, for example dates and times of telephone calls, copies of letters of complaints.
What advice is available online?
It may be possible to find the answers to your questions online. Take a look at the 'FAQ' page of this website, or the Consumer Affairs section of the Citizens Advice Adviceguide website, or at the websites recommended in the 'Useful Links' page.
