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Making a complaint Claiming a Refund from a Credit Card Company
Sample letter: Claiming a Refund from a Credit Card Company
What follows is a sample letter that outlines a situation where the trader who sold the goods is no longer in business or refuses to acknowledge your claim:
<Your address>
<The date>
The Manager
<Company name>
<Company address>
Dear Sir,
<Type of goods adn the name of the trader from whom they were bought>
<Credit card transaction number>
On 10 September 2003, I bought a fridge freezer from the above retailer, using my credit card. I have had the fridge freezer for 2 weeks, and it is now defective, as it does not freeze food in the freezer compartment.
I have tried to get a refund from the trader but they have ceased trading/are ignoring my complaint.
Under the Consumer Credit Act 1974, Section 75, I am entitled to look to you for compensation, as this law makes you equally liable with the trader for any breaches of contract.
My statutory rights under the Sale of Goods Act 1979 (as amended) mean that goods should be of a satisfactory quality. As the fridge freezer is no longer working, I wish to reject it and have my money refunded in full. I look forward to hearing from you within 14 days.
Yours faithfully
<Your Name>
