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Making a complaint Rejecting a Faulty Television
Sample letter: Rejecting a Faulty Television
What follows is a sample letter that outlines how to go about rejecting faulty goods by contacting the trader from whom the goods were bought:
<Your address>
<The date>
The Manager
<Company name>
<Company address>
Dear Sir,
REF: Invoice Number <Invoice number> ABC Brand Television
On 10 September 2003, I bought an ABC Television player from your North Lanarkshire branch. Now, 2 weeks after I bought it, the television is defective, as the sound functions are not operating and the colours on screen are fuzzy.
On complaining to the shop manager <Managers name>, I was told that I had to return goods within 7 days, and that it was now the manufacturer's problem.
The Sale of Goods Act 1979 (as amended) requires you to supply goods of a satisfactory quality. I must be given a reasonable length of time to examine the goods before accepting them. I think that 14 days is still within a reasonable time, and that these faults mean the Television is not satisfactory. Further, as I bought the goods from you, my contract is with you, not with the manufacturer. Therefore, I am notifying you that I am rejecting the goods on the basis of your breach of contract, and request a full refund of my money within 14 days of the date of this letter.
Yours faithfully
<Your Name>
