Home
Site Map
Home 
Site Map
Site Map
This provides an overview of the site's content and the relationaship between it's pages.
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Home - This is the main entrance to the site and outlines the aims of the Consumer Support Network and what you can do on this website.
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News & Alerts - This page provides access to the sites news archive.
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Getting Advice - This page outlines who can provide advice and what to expect when going to see an advice agency.
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Making a Complaint - This page outlines the process to follow when making a complaint and the things you need to do and consider.
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Example letter: Rejecting a Faulty TV - This example letter outlines how to write to someone who has sold you faulty goods
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Example letter: Claiming a Refund From Your Credit Card Company - This example letter outlines how to write to your Credit Card company for a refund when goods bought with that card turn out to be faulty
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Knowing Your Rights - Here you can find information on the law which protects you as a consumer and what rights it gives you.
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Useful Links - These links provide access to a number of helpful online resources.
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FAQ - Here you will find answers to some commonly asked questions regarding your consumer rights.
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Contact Details - This page lists the contact details of all the members of the North Lanarkshire Consumer Support Network.
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What is the CSN - This gives an overview of the Consumer Support Network both locally and nationally.
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Site Accessibility - This gives an overview of the steps taken to make this web site accessible to all users.
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